This Cancellation & Refund Policy explains when and how refunds or cancellations are handled for services or products purchased via ArshSoft.
1. Applicability
This policy applies to all services and digital products offered by ArshSoft (website development, software solutions, digital services, etc.).
Because many services are customized and digital in nature, refund availability may be limited or conditional.
2. Cancellation by Client (Before Work Start)
If you request cancellation before work on your project has begun and no deliverable has been provided, you may be eligible for a full refund (minus any processing fees, if applicable).
Request must be made in writing (email) to Sales@arshsoft.in before project start.
3. During Development / After Work Started / After Delivery
Once work has begun, or deliverables (code, design, files) have been shared with you, no refund will be provided; services rendered till date will be billed.
You may instead request modifications or bug-fixes as per agreement.
4. Digital Products & Non-Tangible Services
For digital products (like themes, plugins, custom code) or non-tangible services, no returns are possible after delivery; all sales are final.
Please review your order carefully before purchasing or placing a request.
5. Exceptional Refunds (Defects or Non-Delivery)
If ArshSoft fails to deliver the agreed work within the defined schedule, or deliverables are defective / significantly different from agreed scope, you can request refund or rework.
In such cases, we will assess your request, and if validated, offer either rework or partial/full refund (as per severity) at our discretion.
6. How to Request Cancellation / Refund
Send a written request to Sales@arshsoft.in with your order/project details, reason for cancellation/refund, invoice/order number.
We will respond within 7 business days.
7. Payment Gateway Fees & Processing Charges
Any payment gateway or transaction charges borne at time of payment by client will not be refunded.
Refund amount will be net of such non-refundable charges.
8. Changes to Policy
ArshSoft reserves the right to modify or update this Cancellation & Refund Policy at any time.
Updated policy will be published on website; continued use of our Services after change constitutes acceptance.
